CEG Digital

Supporting online students

Online students need more support, not less, than their on-campus counterparts

Moving to online learning isn’t easy for students, who are used to face-to-face contact. CEG Digital’s student experience team are experts in supporting online students and helping them access University services remotely. We share advice and resources to help you support students learning online.


  • Free 1-week online course: Preparing to support online students

    Join us for a short course exploring practical ways of supporting your students online.

    Explore how to create a student hub of services specific to online students; a virtual welcome week for new students; and an audit trail of bespoke student communications using consistent templates via a CRM.

    This is your chance to share issues and ideas specific to your programme at your institution with colleagues from across the sector.

    The course contains activities designed to help you plan effectively and produce useful, clear content for your students, based on CEG Digital's experience in providing support to thousands of existing online students.

    The course is designed to be completed in around 4 hours over a week and concludes with a live webinar where our Student Experience Managers will be on hand to answer your questions and give real life examples of their own work.

    Register your details with us and we'll let you know about future running dates. 

  • Top tips for supporting learners online

    A PDF guide with top tips from our student experience team on supporting students who have moved from campus-based courses to online learning.

  • Full on-demand webinar - best practice in online teaching, learning, assessment and student support

    Join CEG Digital's Head of Academic Research Dr Maria Toro Troconis for a webinar on best practice in online teaching, learning assessment and student support, presented by CEG Digital and the Open University.

    Guest speakers on the panel were:

    • Gerald Evans, Head of Learning Design, Open University
    • Gill Macmillan, Senior Learning Designer, Open University
    • Mark Williams, Learning Designer, Open University 
    • Dario Faniglione, Online Tutor, Falmouth University's online PGCHE
    • Mohamed Mahayni, Online Tutor, Queen Mary University of London's LLM in International Dispute Resolution 
    • Annie Priddey, Student Experience Manager, the University of Hull Online

    The panelists focused on the following topics:​

    • Online student support and wellbeing​
    • Online teaching and learning 
    • Online assessment​

    There was also a Q&A session with the panel.​

  • How do you support and encourage online students?

    Watch a discussion with one of CEG Digital's University Centre Heads and our Student Experience Managers on how to support and encourage students who may be learning online for the first time.